At Riversand, we love it when our customers share their perspectives and their MDM/PIM journey. We are fortunate to have global leader Workhuman as a customer. Recently, Frank Kennedy, Product Director, Ecommerce, shared his perspectives about his company’s product information management experience with Riversand. We thank him for his clear thoughts and guidance for others.
At Workhuman, our Mission is to make work more human for every person on the planet. We do this through our Social Recognition and Continuous Performance Management platforms (the Workhuman Cloud).
We have been providing Social Recognition since 1999. This is peer to peer employee recognition centred around the values and ethos of the organisation the employees work for. Employees can nominate each other for awards and if these awards are approved - their peers can see these awards on the company awards feed and celebrate and congratulate with the recipient.
The awards give recipients points to spend on our global Ecommerce Stores.
We have Ecommerce Stores in over 100 countries and 35 languages with hundreds of thousands of locally fulfilled products and gift cards from all the top brands and merchants.
We have a relatively lean Ecommerce team managing a huge product assortment, supplier network, merchandising and promotional strategies etc. so we needed a single system for managing all this. Having automation and business rules is vital to ensuring data quality within our product catalogue… and the Riversand MDM Platform is central in allowing us to achieve this. The right products, available in the right regions, for the right price with the right product information is essential for a complex Global operation. We couldn't achieve this without a PIM.
At our core is a highly skilled software development group and we have been building sophisticated web and cloud products for over 20 years using Agile frameworks, releasing multiple product updates each week. Our goal was always to take over the implementation of new features and processes within the PIM as we knew we had the in-house skills and development frameworks to do it.
We found the Riversand University Platform training very important and a great foundation for taking the first steps to becoming self-sufficient, designing data models, business rules etc.
While the training is very good - you do need hands on experience at developing and implementing changes within the Riversand Platform and also guidance along the way from Riversand experts to help come up the learning curve.
Partnering with a Riversand Solutions consultant was a terrific way for us to quickly come up the learning curve as we started developing within the platform. The ability for our product managers, architects and developers to have weekly sessions and ad-hoc sessions with the Riversand solutions consultant was vital in ensuring we were adopting the best Riversand techniques for solving the WH problems.
We can be far more nimble and can support our business team in a much more meaningful way. We no longer need to be dependent on the capacity of a 3rd party development team and development roadmap. We are "masters of our own destiny" from that perspective.
A few key things: