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Riversand CX 360
Your brand’s investment in making your customers happier with intelligent data so you can make every conversation count.
Customer Experience 360
Deliver superior customer experiences with 360-degree insights right where you want them.
App Marketplace
Unlimited growth
Extend and customize.
In present and future.
Future proof your business by leveraging the Riversand App Marketplace or by building your own Apps to grow, scale, and get more value from your investment.
Customer Intelligence
Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.
Data Quality
Improve customer data quality with industry sources and increase regulatory compliance.
Customer MDM
360-degree view of customer
Unify data.
Activate personalized experiences.
Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.
Create
Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms to identify and remove duplicate records. Build a persistent customer profile.
Standardize
Standardize data management and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.
Govern
Govern data and assets with business KPIs and intelligent automation.
Customers Graph
Automated orchestration
Define user intent.
Craft the experience.
Connect your customer experience data to uncover trends, drive quality engagement, and spark growth.
Customer Hierarchies
Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.
Householding
Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.
Journey Mapping
Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.
Customer Insights
Contextual recommendations
Useful data.
Intelligent insights.
Scale faster with automated hyper-personalized automated processes, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.
Contextualize
Contextualize and hyper-personalize your product data based on customer journey maps.
Recommend
Recommendation tools that help you understand your customers automate any action and create the best possible experience for them.
Unify data.
Activate personalized experiences.
Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.
Create
Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms to identify and remove duplicate records. Build a persistent customer profile.
Standardize
Standardize data management and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.
Govern
Govern golden records of data with business KPIs, intelligent automation, and workflows.
Define user intent.
Craft the experience.
Connect your customer experience data to uncover trends, drive quality engagement, and spark growth.
Customer Hierarchies
Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.
Householding
Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.
Journey Mapping
Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.
Useful data.
Intelligent insights.
Scale faster with automated hyper-personalized automated processes, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.
Contextualize
Contextualize and hyper-personalize your product data based on customer journey maps.
Recommend
Recommendation tools that help you understand your customers automate any action and create the best possible experience for them.
What our customers have to say
"Selecting Riversand with its future proof PIM, eliminated the risk of a disruptive and costly upgrade later."
Alex Ives
Head of Business & Enterprise Architecture at Boden
"Riversand is the foundation of our digital-first strategy, giving us the structure and governance to manage 10K products, 40 retail outlets, web offers, and an omnichannel environment in the UK."
Steve Motley
Head of Digital Transformation
"Riversand’s PIM/DAM and MDM systems support our 200K products, 500 suppliers, and 100 users workflow in an omnichannel environment and integrated architecture."
Erik Cuypers
CIO
“We are now able to completely control our destiny with a non-prem solution which is easy to use, has a great UI, has the ability to self-service, and works great with our team onboarding and workflows.”
Kimberly Mazza
Director Master Data Management
Benefits of Riversand CX 360
Eliminate data silos
A single view of business-critical data, from multiple, duplicate, and conflicting information sources, all in one place.
Enable data transparency
Find a 360-degree view of relationship insights residing in your data to serve your purpose around customers, products, suppliers, and more.
Accelerate growth
Data-driven transformation enabling rich customer experiences, optimized marketing, seamless retailing, accurate supply chain optimization, complete governance and compliance, and more.
Latest Resources
Riversand cloud-native master data management solutions are designed to support customers’ digital transformation journeys through improved business agility, faster adoption and improved collaboration across the enterprise.
sales@riversand.com+1 713.934.8899
