Riversand CX 360

Your brand’s investment in making your customers happier with intelligent data so you can make every conversation count.

Customer Experience 360

Deliver superior customer experiences with 360-degree insights right where you want them.

App Marketplace

Unlimited growth

Extend and customize.

In present and future.

Future proof your business by leveraging the Riversand App Marketplace or by building your own Apps to grow, scale, and get more value from your investment.

Customer Intelligence

Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.

Data Quality

Improve customer data quality with industry sources and increase regulatory compliance.

Learn more about our partner network

Customer MDM

360-degree view of customer

Unify data.

Activate personalized experiences.

Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.

Create

Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms to identify and remove duplicate records. Build a persistent customer profile.

Standardize

Standardize data management and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.

Govern

Govern data and assets with business KPIs and intelligent automation.

Customers Graph

Automated orchestration

Define user intent.

Craft the experience.

Connect your customer experience data to uncover trends, drive quality engagement, and spark growth.

Customer Hierarchies

Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.

Householding

Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.

Journey Mapping

Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.

Customer Insights

Contextual recommendations

Useful data.

Intelligent insights.

Scale faster with automated hyper-personalized automated processes, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.

Contextualize

Contextualize and hyper-personalize your product data based on customer journey maps.

Recommend

Recommendation tools that help you understand your customers automate any action and create the best possible experience for them.

Unify data.

Activate personalized experiences.

Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.

Create

Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms to identify and remove duplicate records. Build a persistent customer profile.

Standardize

Standardize data management and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.

Govern

Govern golden records of data with business KPIs, intelligent automation, and workflows.

Define user intent.

Craft the experience.

Connect your customer experience data to uncover trends, drive quality engagement, and spark growth.

Customer Hierarchies

Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.

Householding

Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.

Journey Mapping

Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.

Useful data.

Intelligent insights.

Scale faster with automated hyper-personalized automated processes, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.

Contextualize

Contextualize and hyper-personalize your product data based on customer journey maps.

Recommend

Recommendation tools that help you understand your customers automate any action and create the best possible experience for them.

What our customers have to say

Benefits of Riversand CX 360

Eliminate data silos

A single view of business-critical data, from multiple, duplicate, and conflicting information sources, all in one place.

Enable data transparency

Find a 360-degree view of relationship insights residing in your data to serve your purpose around customers, products, suppliers, and more.

Accelerate growth

Data-driven transformation enabling rich customer experiences, optimized marketing, seamless retailing, accurate supply chain optimization, complete governance and compliance, and more.

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Latest Resources

Blog

3 Ways PIM Simplifies and Complements your ERP

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Ebook

Data Management for the Apparel Retail Industry

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Analyst Report

Analyst Report

2021 Gartner Magic Quadrant for Master Data Management Solutions

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Analyst Report

View All Resources

Your growth depends on your customers

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