Riversand CX360

Your brand’s investment in making your customers happier with intelligent data so you can make every conversation count.

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Customer Experience 360

Deliver superior customer experiences with 360-degree insights right where you want them.

Customer MDM

360-degree view of customer

Unify data.
Activate personalized experiences.

Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.

Create

Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms to identify and remove duplicate records. Build a persistent customer profile.

Standardize

Standardize data management and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.

Govern

Govern golden records of data with business KPIs, intelligent automation, and workflows.

Customers Graph

Automated orchestration

Define user intent.
Craft the experience.

Connect your customer experience data to uncover trends, drive quality engagement, and spark growth.

Customer Hierarchies

Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.

Householding

Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.

Journey Mapping

Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.

Customer Insights

Contextual recommendations

Useful data.
Intelligent insights.

Scale faster with automated hyper-personalized automated processes, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.

Contextualize

Contextualize and hyper-personalize your product data based on customer journey maps.

Recommend

Recommendation tools that help you understand your customers automate any action and create the best possible experience for them.

App Marketplace

Unlimited growth

Extend and customize.
In present and future.

Future proof your business by leveraging the Riversand App Marketplace or by building your own Apps to grow, scale, and get more value from your investment.

Customer Intelligence

Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.

Data Quality

Improve customer data quality with industry sources and increase regulatory compliance.

Customer MDM

360-degree view of customer

Customers Graph

Automated orchestration

Customer Insights

Contextual recommendations

App Marketplace

Unlimited growth

Unify data.
Activate personalized experiences.

Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.

Create

Standardize

Standardize data management and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.

Govern

Govern golden records of data with business KPIs, intelligent automation, and workflows.

Define user intent.
Craft the experience.

Connect your customer experience data to uncover trends, drive quality engagement, and spark growth.

Customer Hierarchies

Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.

Householding

Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.

Journey Mapping

Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.

Useful data.
Intelligent insights.

Scale faster with automated hyper-personalized automated processes, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.

Contextualize

Contextualize and hyper-personalize your product data based on customer journey maps.

Recommend

Recommendation tools that help you understand your customers automate any action and create the best possible experience for them.

Extend and customize.
In present and future.

Future proof your business by leveraging the Riversand App Marketplace or by building your own Apps to grow, scale, and get more value from your investment.

Customer Intelligence

Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.

Data Quality

Improve customer data quality with industry sources and increase regulatory compliance.

Trusted by leading global enterprises

“The Riversand platform drives to transform our core data to the selling data. That is, to flex the product information and target customers at the right place, at the right time, in the right channel.”

Watch Video

Alex Ives
Head of Business and Enterprise Architecture at Boden

“Riversand is the foundation of our digital-first strategy, giving us the structure and governance to manage 10K products, 40 retail outlets, web offers, and an omnichannel environment in the UK.”

Watch Video

Steve Motley
Head of Digital Information

“Riversand’s PIM/DAM and MDM systems support our 200K products, 500 suppliers, and 100 users workflow in an omnichannel environment and integrated architecture.”

Watch Video

Erik Cuypers
Chief Information officer

“We are now able to completely control our destiny with a non-prem solution which is easy to use, has a great UI, has the ability to self-service, and works great with our team onboarding and workflows.”

Watch Video

Kimberly Mazza
Director Master Data Management

Benefits of Riversand CX360

Personalize real-time, at scale

Design and deliver 1:1 personalized experience by orchestrating tools, teams, and data together.

Centralize your customer data

Tie your data together with native integrations and workflows so that it doesn’t become exponentially complex as you grow.

Take action on opportunities faster

AI-based automation and intelligence helps tackle problems faster and simplifies decision-making.

Book a Demo

Learn more about delivering better data experiences

What Makes a Company a Great Place to Work?

Read the Blog

Transforming the Insurance Industry – How Data Helps to Thrive and Survive

Get the Whitepapers

What is Customer Experience Management and Why it Matters

Read the Blog

Your growth depends on your customers

Schedule a 1:1 CX360 demo

Let’s Talk

By Need

By Industry

Master Data Experience Platform

Customers

Partners

Engage

Resource Library

University

Vision

Team

Media

Riversand CX360

Customer Experience 360

Customer MDM

Unify data. Activate personalized experiences.

Create

Standardize

Govern

Customers Graph

Define user intent. Craft the experience.

Customer Hierarchies

Householding

Journey Mapping

Customer Insights

Useful data. Intelligent insights.

Contextualize

Recommend

App Marketplace

Extend and customize. In present and future.

Customer Intelligence

Data Quality

Customer MDM

Customers Graph

Customer Insights

App Marketplace

Unify data. Activate personalized experiences.

Create

Standardize

Govern

Define user intent. Craft the experience.

Customer Hierarchies

Householding

Journey Mapping

Useful data. Intelligent insights.

Contextualize

Recommend

Extend and customize. In present and future.

Customer Intelligence

Data Quality

Trusted by leading global enterprises

“The Riversand platform drives to transform our core data to the selling data. That is, to flex the product information and target customers at the right place, at the right time, in the right channel.”

“Riversand is the foundation of our digital-first strategy, giving us the structure and governance to manage 10K products, 40 retail outlets, web offers, and an omnichannel environment in the UK.”

“Riversand’s PIM/DAM and MDM systems support our 200K products, 500 suppliers, and 100 users workflow in an omnichannel environment and integrated architecture.”

“We are now able to completely control our destiny with a non-prem solution which is easy to use, has a great UI, has the ability to self-service, and works great with our team onboarding and workflows.”

Benefits of Riversand CX360

Personalize real-time, at scale

Centralize your customer data

Take action on opportunities faster

Learn more about delivering better data experiences

Your growth depends on your customers

Book a Demo

Unify data.
Activate personalized experiences.

Define user intent.
Craft the experience.

Useful data.
Intelligent insights.

Extend and customize.
In present and future.

Unify data.
Activate personalized experiences.

Define user intent.
Craft the experience.

Useful data.
Intelligent insights.

Extend and customize.
In present and future.